Video Chat Help

Testing Connection

The System will test your connection to maximize the settings and give you the best experience possible. If your connection is not strong enough, follow the instructions on your lesson's information page. 

Test your internet connection speed by clicking here: SPEEDCHECK . A minimum speed of 500 kbps (download and the upload) is recommended.  Connection speeds may vary at different times of day.  A higher internet connection speed is preferred.

If you are using a wireless connection, you may be able to improve your connection speed by plugging directly into your internet modem. 

Allow/Deny

For your privacy, the camera and microphone are not automatically accessed. To do this: 

1. Click "Allow" to turn on your camera. You should be able to see yourself in the bottom right of the video chat screen

2. If your camera does not turn on or you cannot see yourself click Video Chat Help and scroll through to read about your camera settings

3. Click on the question mark icon in the top right of this box for any further assistance

Reset/Ignore

(Needs images of the reset/ignore and reset warnings) - If you cannot connect for your lesson, you will be asked to either reset your connection and try again, or ignore the warning and continue into your lesson. We've optimized our video chat service to cater to your connection speed. Please make sure you have a strong connection, and that no one else is using your router or wifi during your lesson time.

Settings Menu Access

(This needs to come next in the order of the page) - In order to change your privacy, camera, or microphone settings: 

1. Scroll your mouse over the video chat screen 

2. Right click/Ctrl Click and scroll down and click on "Settings

Privacy

(This is currently the image on the video chat help photoshop picture next to reset/ignore) - In the settings menu the second icon is for your privacy settings. 

1. Click allow to turn on your camera

2. Check the remember box so your camera will automatically turn on every time you have a Bandhappy lesson

3. Click on the question mark icon in the top right of this box for any further assistance

Video Camera Settings

If your camera does not turn on or if you do not see yourself in the chat window, you may need to change your camera settings. To do this: 

1. Access the settings menu 

2. Select the camera icon to choose the proper camera for your Bandhappy lesson

3. Use the "down" to scroll down and select your computer's proper camera

4. Click on the question mark icon in the top right of this box for any further assistance

Microphone Settings

If your microphone does not turn on or the other person in the chat cannot hear you, you may need to

change your microphone settings.

To do this:

1. Access the settings menu
2. Select the microphone icon to choose the proper audio settings
3. Use the "down" arrow to scroll down and select your computer's proper microphone setting
4. Make sure the "Reduce Echo" box is checked, and that your echo settings match the ones in the image provided here
5. Click on the question mark icon in the top right of this box for any further assistance

Interface

The clean interface eliminates distractions so the focus is on your teacher.
 

Rate This Instructor

After your lesson use this button to answer a few questions about your teacher. This helps your teacher and us make your future lessons even better.

Help/Tutorial

If at any time you need help with your camera, microphone, or video chat settings, click this button and it will send you here. Scroll through to see how to adjust all of your Bandhappy lesson settings!

Text Chat

During your lesson, use this text box to send messages back and forth. You can use this for sending notes, links, or any text messages to your teacher.

Recording

If you're a student on Bandhappy, you have the option of recording your teacher's live stream and storing it on your profile to practice with later. If you choose to record your lesson, this red "recording" icon will appear in the bottom of the video chat interface.

Notes

Use the Notes section to jot down any notes or save any text from your lesson. You can save these notes right from here and view them on your profile any time after your lesson.

End Lesson

Once your lesson is completed and you've rated your teacher, use the "End Lesson" button to end your lesson and head back to your profile.

Interface

The clean interface helps eliminate distractions so the focus is on your student.

Help/Tutorial

If at any time you need help with your camera, microphone, or video chat settings, click this button and it will send you here. Scroll through to see how to adjust all of your Bandhappy lesson settings!

Text Chat

During your lesson, use this text box to send messages back and forth. You can use this for sending notes, links, or any text messages to your student.

End Lesson

Once your lesson is completed and your student has logged out, use the "End Lesson" button to end your lesson and head back to your profile.